EP-Surveillance

  • 866-888-2251
  • Free Shipping over $1000 *
  • exclusions apply

 

Store Policy

PAYMENTS:

US Customers: We accept AMEX, VISA, Master Card, Discover, PayPal, cashier checks, money orders and bank wire. We do not accept personal checks. If your credit card "ship to" and "bill to" address are not the same, then the "ship to" address must be on file with your credit card company.

International Customers: We accept AMEX, VISA, Master Card, Discover, PayPal and bank wire transfer.

PayPal Payments: All PayPal customers must have a verified PayPal account and confirmed shipping address. Orders paid through ineligible PayPal accounts will not be processed.

Government/School Purchase Orders: We accept Purchase Orders from all government agencies and schools. Please contact us at 866-888-2251 for details.

SHIPPING:

Domestic orders are shipped from our warehouses in Champaign, IL 61822. Orders received before 3:00 pm CST will usually ship same day. Orders placed on weekends and holidays will be shipped the next business day when the office is open. We are unable to ship to P.O. Box addresses. Once your order has been placed and processed, your shipping address cannot be changed or updated. Shipping charges are non-refundable.

INTERNATIONAL SHIPPING:

International shipping is subject to custom and import fees that vary from country to country. These fees are not included in the shipping cost charged by EP Surveillance.com. It is the responsibility of the customer to know and pay for these fees. All international orders will be shipped via US Post Office to help reduce brokerage / import fees. EP Surveillance.com cannot assume responsibility for delays and extra charges that may occur during custom inspections of International shipments.

SALES TAX:

All purchases from Illinois will be charged with sales tax automatically. If you are a tax exempt company in Illinois and do not wish to be charged sales tax, please call in your order and let our sales staff know you are tax exempt. You will need to fax in your sales tax exemption certificate to 217-351-2929. We cannot refund your tax once the order has been placed online.

WARRANTY:

All products carry a 1-year warranty unless otherwise indicated. 3 year warranty plan is also available for purchase. EP Surveillance.com will, at its sole discretion, replace or repair any products found to be defective during their warranty period. EP Surveillance.com will not honor any other warranty, implied or otherwise, including those of merchantability and fitness for a particular purpose.

RETURN:

Merchandise may be returned for a refund or exchange for 30 days from day of receipt as long as the equipment is still in "as new" condition. "As New" means that all items must be undamaged and in their original cartons and packaging along with all accessories and documentation. Product must NOT be installed, mounted, or configured. The product exterior must be intact and unmarked. The original carton must be unmarked. No postmarks or labels shall be on the original box. There is no return on Clearance items. Shipping costs are not refundable. No refund will be issued after the first 30 days. During the first year, defective products may be returned for repair/replacement only.

A Return Merchandise Authorization (RMA) number must be obtained by visiting EP Surveillance.com prior to the return of any merchandise. Any products returned to us without an RMA will be rejected and/or sent back to you at your cost and expense. An RMA number is only valid for 14 days. We will replace the item and ship it to you at no charge. EP Surveillance.com will employ every resource it has to ensure that your item is replaced promptly and without hassle. We do not provide advanced replacements for any product.

In the event the original equipment is discontinued or cannot be obtained in a timely manner for repair/replacement, EP Surveillance.com reserves the right to substitute the equipment with alternative equipment.

TECHNICAL SUPPORT:

We value your business and have compiled extensive documentation on various CCTV related subjects to ensure successful implementation of your project. You may download guides and tutorials, including setup and configuration for PC-Based DVRs, standalone DVRs cameras, etc by clicking here. We provide FREE lifetime phone support if you need technical help with any products you have purchased from us. We do not provide free phone support to configure your network, router, DSL and / or Cable Modem as each network is unique. However, we do provide paid network support at the rate of $129 per hour with a 30 minute minimum. You may purchase phone support by clicking here.

PRIVACY POLICY

This is the web site of:

EP Technology Corporation 1401 Interstate Dr. Champaign, IL 61822

We can be reached via e-mail at support@ep-surveillance.com or you can reach us by telephone at 866-888-2251.

For each visitor to our Web page, our Web server automatically recognizes the consumer's domain name. We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations. The information we collect is used to improve the content of our web page and business.

With respect to cookies: We use cookies to record session information, such as items that consumers add to their shopping cart, record user-specific information on what pages users access or visit.

If you supply us with your postal address on-line you will only receive the information for which you provided us your address. Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

We do not provide site visitors with access to information that we have collected and that we maintain about them. Upon request we offer visitors the ability to have inaccuracies corrected in contact information, transaction information. Consumers can have this information corrected by sending us e-mail at the above address or by calling us at the above telephone number.

With respect to security: When any personal information (personal data, billing information, etc) is collected, we will always use 256bit encryption to pass your information to us. We also have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number, state or local consumer protection office, The Federal Trade Commission by phone at 202.FTC-HELP (202.382.4357) or electronically at http://www.ftc.gov/ftc/complaint.htm

LIMITATION OF LIABILITIES:

EP Surveillance.com does not represent that the products and services it sells may not be compromised or circumvented; that the product will prevent any personal injury or property loss by burglary, robbery, fire or otherwise; or that the products or services will in all cases provide adequate warning or protection. Customer understands that a properly installed and maintained video monitoring system may only reduce the risk of burglary or robbery, but it is not insurance or a guaranty that such will not occur or that there will be no personal injury or property loss as a result. Consequently, EP Surveillance.com shall have no liability for any personal injury, property damage or other loss based on a claim that the products or services failed to operate or give warning.

Neither EP Surveillance.com nor EP Surveillance.com's affiliates, employees, or agents will be liable to customer or to any third party for any direct, indirect, incidental, special, punitive, consequential or other damages, losses, allegations, claims, suits or other proceedings, expenses, liabilities or costs (including legal fees) including loss of profits, earnings, business opportunities or data, costs of procurement of substitute goods or services or personal injury (including death) resulting from, arising out of or in connection with, directly or indirectly, customer use of EP Surveillance.com's equipment, services, or installation activities or customer reliance on any other use of the equipment or services.

Installation of video surveillance equipment is performed by third party independent contractors. EP Surveillance.com may assist the customer in finding local installers and help coordinate installation activities. However, under no circumstances shall EP Surveillance.com be held liable for damages to customer's property, building, and personal injury, loss of profits, earnings and cost of procurement of substitute goods arising out of or in conjunction with installation activities. Any and all customer's claims arising out of or in conjunction with installation activities shall be directed to the third party installer. It is the responsibility of the customer to ensure that the installer has proper liability/insurance coverage and/or properly licensed.

In no event shall EP Surveillance.com's total liability for any or all breaches of warranty exceed the actual amount of hardware purchased by the customer from EP Surveillance.com.

EP Surveillance.com will not be responsible for the loss of any information/video. In the event of any loss in connection with EP Surveillance.com's equipment failing, EP Surveillance.com's sole remedy shall be the replacement of failed equipment.

CONSENT TO JURISDICTION:

The customer agrees that all actions or proceedings arising in connection with this Policy shall be tried and litigated exclusively in the State and Federal courts located in the County of Champaign, State of Illinois. The aforementioned choice of venue is intended by the parties to be mandatory and not permissive in nature, thereby precluding the possibility of litigation between the parties with respect to or arising out of this Policy in any jurisdiction other than that specified above.