Shipping & Return
Shipping：EP-Surveillance offers Free Ground Shipping within the Continental 48 States.Shipping charges will apply to AK, PR, HI. We use FedEx, USPS and UPS for fast reliable shipping. We reserve the right to select the carriers. When check-out, you can choose from free ground shipping, FedEx Express Saver, 2-Day, Standard Overnight, Priority Overnight or First Overnight. All orders over $200 USD may require a signature for delivery as an added precaution.
Return: If for any reason you are not satisfied with your purchase, simply return it within 30 days, and we'll replace it or refund the cost of the item (excluding shipping fees). For all returns, you must fill out a Return Request using our Online Return Request Form. This will issue you a RMA number (return manufacturers authorization). This number must be on your shipping label and on the box. All items must be returned in their original condition. Defective items returned within the manufacturer's warranty period (or within 12 months if there is no manufacturer warranty) will be replaced at no cost to you. If your order arrives either missing parts or including incorrect parts that are inconsistent with your order invoice, you must notify us within 30 days of the invoice date so that we may rectify the processing error.