EP-Surveillance

  • 866-888-2251
  • Free Shipping over $1000 *
  • exclusions apply

What is your warranty on your products?

All products carry a 1-year warranty from the date they were shipped unless otherwise indicated. A 2 or 3 year warranty plan is also available for purchase. Our warranty covers all product malfunctions and defects. Our warranty does not cover acts of nature, crime, and/or misuse. Examples include lighting strikes, vandalism and improper installation and or use. Our warranty will not cover anything that has been smashed, broken or burned. We reserve the right to determine if the product is within warranty or not.

What methods of payment do you accept?

US Customers: We accept AMEX, VISA, Master Card, Discover, PayPal, cashier's checks, money orders and bank wire. We do not accept personal checks. If your credit card "ship to" and "bill to" address are not the same, then the "ship to" address must be on file with your credit card company.
International Customers: We accept AMEX, VISA, Master Card, Discover, PayPal and bank wire transfer.
PayPal Payments: All PayPal customers must have a verified PayPal account and confirmed shipping address. Orders paid through ineligible PayPal accounts will not be processed.

Can I change the types of cameras that come in your kits, or change the number of cameras? How do I customize my order?

Yes. All of our kits can be modified as you choose (except the pre-packaged kits). You would be required to pay any difference in price. There is a button named "customize" on the product detail page for you to customize your system according to your specific needs.

Do you offer any special deals or discounts?

We offer discounts to dealers and installers based on total sales volume. We occasionally have sales or specials which are listed on the website or sent to customers through our email newsletters.

How do I become a dealer or distributor?

You must provide the physical business tax ID and fill out the online application to become a dealer. Please go to http://www.ep-surveillance.com/customer/account/create/ or call 866-888-2251 (EspaƱol ext. 8104) for further information.

Do you offer free ground shipping?

We offer free ground shipping within the continental 48 states. Shipping charges will apply to AK, PR, and HI. Shipping and handling charges are not refundable.

Do you offer international shipping?

Currently, we only ship items to the United States and Canada. Buyers are responsible for additional COD charges, VAT, brokerage fee, duty, or custom fees and taxes. Shipping charges will be calculated when you check out. Shipping and handling charges are not refundable.

What shipping method do you use?

We use FedEx, USPS and UPS for fast reliable shipping. We reserve the right to determine best shipping method and carrier available. When check-out, you can choose from free ground shipping, FedEx Express Saver, 2-Day, Standard Overnight, Priority Overnight or First Overnight.

What is your shipping time?

Shipping time is different depending on the shipping methods and carriers. For your reference, please view the following map of transit time of ground shipping from the origin ZIP/Postal code. Please be noted this is just the estimated time. It's not guaranteed. If you want to make sure of the delivery date, you must pay for express delivery, including 3-day (express saver), 2nd-day, and standard overnight.

What is your return policy?

If for any reason you are not satisfied with your purchase, simply return it within 30 days and we will replace it or refund the cost of the item (excluding shipping fees). All items must be returned in their original condition. Defective items returned within the manufacturer's warranty period (or within 12 months if there is no manufacturer warranty) will be replaced or repaired at no cost to you.
All RMA accounts that are idle for more than 30 days are closed due to inactivity. The client must call for authorization in order to have their RMA account re-opened.

How do I return a product?

For all returns, you must fill out a Return Request using our Return Request Form. You can fill out the form online or call 866-888-2251(Mon-Fri. 9:00am-6:00pm CST) to request a RMA number (return merchandise authorization). This number must be on your return shipping label and in the box. All items must be returned in their original condition. Defective items returned within the manufacturer's warranty period (or within 12 months if there is no manufacturer warranty) will be replaced or repaired at no cost to you.